SHIPPING POLICY

Turnaround

All orders are shipped out of our location within 2-3 business days Monday - Friday 6am - 2:30pm. Transit shipping (5-7 business days) within the 48 contiguous states.

Carriers

We use the following carriers to deliver our orders:

  • UPS
  • FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the dimensional weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Cancellation Policy

Cancellation notice must be received at least 24 hours before it ships.

If you have any questions about our policy, please email us at webmaster@mattrakk.com

Last Edited on 2015-08-04